Shipping information

U.K. DELIVERY (ZONE 1) We send all items using either Tracked 24 or Royal Mail first class mail ‘signed’ for UK customers. Please note these service provide limited tracking capabilities. They do, however, both include dispatch and delivery tracking along with capturing proof of delivery either by requiring a signature or photo evidence. These services also provide GPS information pertaining to the point of delivery. These mail services have a mail delivery time which is usually 1-3 working days (often the next working day, although there are no guarantees) from the day of dispatch confirmation. However, the Royal Mail can sometimes take up to 10 working days to deliver your package. Please contact us if you have not received anything after 10 working days. Occasionally with large and valuable orders we will send the item by a Royal Mail 48 hour tracked service at our discretion. OVERSEAS DELIVERY (ZONES 2 TO 6) International orders are shipped using Royal Mail international tracked mail (with local partner mail company making final delivery) unless stated otherwise. Royal Mail international tracked mail delivery time is usually 10-15 working days from the day of dispatch confirmation. However, the Royal Mail can sometimes take up to working 25 days to deliver your package. Please contact us if you have not received anything after 25 working days. Where orders are shipped using a courier delivery times are usually between 3-7 working days from the day of dispatch confirmation. Please note delivery can be considerably longer dependent upon customs processing in the receiving country. Delays due to customs checks are outside of our control. Where required for all packages with a shipping weight of less than 2kg we will complete any customs declaration forms listing the package contents as "Toy Craft Kit". Where the shipping weight exceeds 2kg any customs declaration will be completed online and a commercial invoice listing the package contents as “Balloons” will be enclosed in a document wallet attached to the package exterior. (Further details about how we handle customs declarations can be found on our frequently asked questions page). *Any customs charges incurred for overseas deliveries are your responsibility - we will not pay for import duties on your behalf. Please refer to our cancellation policy regarding a customer's refusal to pay any import duties and import taxes. A printed copy of your invoice will be included with your order for your records. Some items may require a signature on delivery.

If you receive your item and it is damaged in anyway due to the postal service, please contact us straight away and keep hold of all packaging, as the Royal Mail may need to see this when we make a claim for the damage. We always get proof of postage for all of our items, and if your item fails to arrive, please contact us, and we will work with you and the mailing company to resolve the issue as quickly as possible. Please note that we have no control over dispatched orders which have been handed over to the post office and/or courier. In some countries the recipient (not A Little Saxon Company Limited) is able to 'intercept' packages and issue instructions directly to the post office and/or courier. Please check with your local post office and/or courier for further details. If you have any specific delivery requirements these need to be made at the time of ordering so that they can be added to the address label. We have no ability to add instructions to items already dispatched. We ship only to the shipping address provided by the customer at the time of order placement. It is your responsibility as the customer to provide the correct shipping address. A Little Saxon Company Limited (Ninety Nine Red) can not be held responsible for incorrect shipping addresses provided. Please check your address is correct at the time of ordering. It is the customers' responsibility to provide correct delivery information and be available to receive the order. Orders returned due to incorrect shipping addresses provided by the customer will not receive a refund for any shipping costs paid. Please note that if mail forwarding has been instructed by the customer it is the customers' responsibility to ensure this is set up correctly. A Little Saxon Company Limited can not be held responsible for errors or non delivery due to reasons related to customer instructed mail forwarding. In instances where mail forwarding errors result in the return of the order to A Little Saxon Company Limited postage will not be refunded and/or the customer will be required to pay for new postage. In instances where mail forwarding errors result in the loss or incorrect delivery of the customers' order no refund will be offered. Please note that if you require your order to be delivered to a Post Office you may be required to have an account with the Post Office to use this service. Any fees associated with this are the responsibility of the customer and / for recipient. Any fees will not be paid by A Little Saxon Company Limited. Any returned mail will be treated as incorrect address for the purposes of reshipping or refund qualification. A Little Saxon Company Limited are not responsible for lost, missing or stolen mail items marked as 'delivered'. Little Saxon Company Limited can not provide refunds or reship any items which have been lost, missing or stolen and marked as 'delivered'. Should your order be lost, missing or stolen after being marked as 'delivered' you are responsible for pursuing a claim with your local post office. Little Saxon Company Limited will assist you where possible in providing substantiation for such a claim. Any refunds for lost, missing or stolen mail items marked as 'delivered' will be issued to you directly from your local post office in the instance of your claim being valid. Stolen mail items may also require you to report the event to the local Police department as part of your claim with your local post office. Please note that it is a criminal offence to create fraudulent claims for lost, missing or stolen mail items. This does not affect your statutory rights.